7:30 AM - 8:30 AM
8:30 AM - 10:00 AM
This session will cover key updates from EBSCO leadership. Topics will include a welcome from the president of the user group board, a strategic update, a product innovation announcement, an EBSCO FOLIO update, new full-text databases and archives, and an EDS/EBSCOhost new UI/UX update.
10:10 AM - 11:00 AM
APA PsycInfo and APA PsycArticles are two premier databases for peer-reviewed articles and abstracts. Buzzwords like diversity, equity and inclusion have become wrapped up in embedded terms and subject classifications. This has caused some challenges for user exploration and research. How do we paint a true portrait for these articles and subject classifications to alleviate frustration for the user?
10:10 AM - 11:00 AM
Collection development in libraries historically has focused primarily on acquiring materials supporting the academic curriculum of the library’s parent institution. There has been little consideration for whether those works were situated in the context of the wider world or representative of the breadth of the student, faculty, and staff bodies. While some topics naturally are neutral in nature (e.g. treatises on fuzzy math), over the last decade awareness has grown of the need for academic works that focus on diversity, equity, and inclusion (DEI) topics, as well as works by diverse voices, in order to offer patrons the fullest view of the world possible. Building those collections, however, can be challenging without the right resources at the library’s disposal.
This presentation will explore GOBI Library Solutions from EBSCO’s long-standing use of tags to describe aspects of DEI in profiled books; how we work with diverse publishers and feature diverse topics and/or authors; and how we are currently working on ways to identify diverse author voices. We will also delve into the tools offered to build diverse collections, including approval plans, e-book collections, and collection audits, and discuss how libraries have already used these tools for collection building. Please join us to learn how we partner with libraries to enhance their collections.
10:10 AM - 11:00 AM
July 2023 will be the 2nd anniversary of Cornell’s move to FOLIO. Over the past two years, we have made a lot of adjustments to our support model based on our experiences. This includes how issues are tracked and prioritized, as well as, how to deal with the system limitations we are experiencing while we wait for some feature development to be completed. We hope to share our lessons learned deciding why a cross-functional support team and a FOLIO Application Manger were needed. We’ll share the tools we use to track new features, internal requests/issues, and the what issues are still impacting us today two years after go-live. We’ll provide an overview of Cornell’s Governance process, and finally, as the Cornell FOLIO Application Manger, what my plans are to better support and understand the Cornell and FOLIO communities.
11:00 AM - 11:30 AM
11:30 AM - 12:20 PM
Are you new to the world of usage reporting? Are you looking for a regular process that will help you track usage and/or present usage stats to administration or agencies on the fly? Don't be shy, this presentation is for anyone looking to develop a regular data routine that results in useful dashboards that help you and others monitor and track your library's electronic resource usage. As staffs grow smaller and reporting needs somehow grow larger and more frequent, it's easier than you think to create a running report of useful library stats. This program will walk users step by step through the process of reporting exports from EBSCOAdmin and the processes of establishing, maintaining and updating useful charts, tables and dashboards for your library's electronic usage. Bring your laptop and we'll walk through simple processes one step at a time.
11:30 AM - 12:20 PM
EBSCO Experience Manager (EEM) is the entry point to access EBSCO's administrative experiences. See how you can establish an administrator account that provide Single Sign-On to available administrative experiences, including EBSCO Configuration (NewUI) and Authentication & Authorization (Clever). Hear our roadmap plans on how we will continue to evolve configuration experiences as we replace the our legacy EBSCOadmin with new, intuitive administrative experiences.
11:30 AM - 12:20 PM
Strengthening the library and faculty relationship has always been essential for many academic libraries. A lack of understanding of what the library offers can leave faculty viewing the library as little more than a home for research materials, rather than a holistic entity that supports student research, faculty curriculum, and the usage of faculty-published works. Offering library materials beyond traditional access points can solidify the faculty's experience with the library, enhance student relationships with the instructor, and provide the library with much-needed insights into faculty preferences.
This session will cover three EBSCO tools that help librarians engage their faculty beyond traditional library access points:
12:20 PM - 1:30 PM
1:30 PM - 2:20 PM
EBSCO and the SCELC Library Consortium and are partnering to build Panorama dashboards designed to visualize diversity in print book collections and IPEDS library metrics. Both projects address parameters across two or more institutions, revealing the challenges of scale and overlap that emerge when comparing multiple institutions.
We’ll review the use cases that each dashboard seeks to address and highlight both their consortium-specific application and how they can support any multi-library comparison.
Our print book diversity visualization supports an IMLS planning grant that compares minority-serving institution collections with those of less diverse comparators. Our IPEDS visualizations will support self-study and advocacy efforts, starting from a standard peer group, but allowing libraries to substitute peers of their choice for high-impact metric benchmarks.
Jason Price from SCELC and Charlie Potter from EBSCO will share their experiences thus far and address possible future functionality including Shared Print Analysis and collection-level DEI analysis.
1:30 PM - 2:20 PM
How accurate is your list of databases in EBSCOadmin? Does EDS include all of your available databases? Does Full Text Finder (and its assorted services) provide the best experience to get patrons to available full text content? Do indexes correctly link to Full Text Finder? Do MARC records accurately link to your content? Are you correctly linking to the best available data? Does the website accurately show your library branding? Do your patrons know about all the databases you offer? Can you access the resource from both on-campus and off-?
Our concern for our patrons’ experience in using all of our e-resources got us thinking about how it could be improved. We developed a template for reviewing and identifying problems with any of our databases, regardless of provider. Many non-EBSCO databases still interact with EBSCO, either through the link resolver or through the discovery layer, so improving the patron experience required working in EBSCOadmin or EBSCO Experience Manager, or through the individual websites, as well.
This session will present the process we’ve developed for a long-term approach to reviewing all databases over time.
2:20 PM - 2:50 PM
2:50 PM - 3:40 PM
The University of Colorado Boulder went live with the New EDS UI in 2022. Learn about our process of implementing new features, staying up to date with EBSCO communications, and sending feedback. We will also discuss usability testing, our feature wish list, and hopes for growing the EDS community.
2:50 PM - 3:40 PM
Building on themes from the IET’s presentation in 2019, we will explore the role of learned societies and libraries in preserving and protecting research and researchers. We’ll discuss how current threats to research integrity, such as the use of ChatGPT in authorship, impact researchers and scholarly publishing, and consider how attitudes towards scientific experts and trusted sources have evolved post-pandemic. We’ll also explore how tools like Inspec can act as a "safe harbour" in this perilous environment, providing trusted content and direction for researchers and the library teams that support them.
2:50 PM - 3:40 PM
The EBSCO eBooks team has been hard at work on new and updated tools that will provide libraries and library patrons with the best possible e-book user experience. This session, hosted by EBSCO eBooks Vice President Scott Wasinger and Product Manager Emma Waecker, will provide libraries with updates about new and forthcoming technological developments for EBSCO eBooks including eBook Manager, the new administration suite that improves management options for EBSCO eBooks.
3:50 PM - 4:40 PM
Despite the library's best efforts and tremendous time dedicated to the creation of engaging websites, creating detailed LibGuides, making sure linking works, optimizing discovery systems, and more, users are searching for research content online. Join us to learn about the variety of tools EBSCO has created to help your users get into your content from wherever they may be. We will show you some website optimations tools, explain and show EBSCO Passport, our browser extension, show how your users can find your physical and e-book content online, how to optimize direct full-text access, and more. Learn how we can help your users find your content from where they are and how they search.
3:50 PM - 4:40 PM
For instruction librarians, library resources are often presented as superior to open web resources and therefore automatically "credible" without the need to evaluate them rigorously. However, issues like point of view and authority are crucial for sources of all types, especially as more topics become increasingly polarized and misinformation is abundant. In this session, attendees will learn about teaching credibility and authority within EBSCO article databases and EDS. The discussion will include prevailing frameworks of source evaluation, issues of authority specific to academic sources, and key strategies for search and verification.
3:50 PM - 4:40 PM
While needs evolve, can libraries maintain flexibility and security, with a smooth user experience without creating more work for over-stretched librarians? This conversational session will examine Cairn University’s seamless ecosystem that revolves around identity management to support users no matter where they start their research journey.
6:00 PM - 10:00 PM
Schedule subject to change
8:00 AM - 9:00 AM
9:00 AM - 10:00 AM
Ever since the introduction of Google Scholar and full-text library databases, we have heard predictions of the demise of discipline-specific Abstracting and Indexing (A & I) databases. Yet rumors of their death continue to prove greatly exaggerated.
Researchers and instructors rely on A & I databases for purposes both old and new. As scholarship becomes more global and the forms it takes continually evolve, scholars are more than ever in need of sites that provide a comprehensive view of the current state of scholarship in a particular discipline in all its diversity. By indexing Open Access publications and various forms of digital scholarship, A & I databases enable discovery of scholarly materials that are not in the library but are accessible at no cost. Through their international coverage, they make visible a broad array of views and scholarly practices and also provide opportunities for students to find scholarly materials in languages more familiar to them than English or in acquired languages they are studying. Subject-specific controlled vocabularies provide opportunities to discover new relationships between concepts and to develop ideas for interdisciplinary research. Instructors turn to A & I databases for assignments and projects engaging students in the histories and practices of individual disciplines. Instructors also use A & I databases to teach information literacy skills that are central not only to student success, but to career and life readiness after graduation.
Academic librarians and teaching faculty who rely on these databases will discuss the various ways discipline-specific A & I databases remain central both to research and to student success.
9:00 AM - 10:00 AM
Transitioning to a new role in academic librarianship can be a new adventure! Librarians interested in moving into electronic resources already have desirable skills that transfer over into electronic resources management. EBSCO products and services support academic librarians pivoting to new roles. This presentation will demonstrate how to successfully pivot into a new role using EBSCO resources for collection management, EDS, and FOLIO. Start your journey to electronic resources management today!
9:00 AM - 10:00 AM
ReShare DCB is an emerging, platform agnostic resource sharing system. This session will focus on a review of the product vision, capabilities, roadmap and an overview of the project itself including the steps to deliver ReShare DCB market. Ian Ibbotson, Director at Knowledge Integration, will co-present including a demonstration of the latest ReShare DCB software.
10:10 AM - 11:00 AM
In Summer 2022, Lake Washington Institute of Technology’s Library migrated to the new EBSCO UI after over a decade of use of the former platform. In this session, Library Coordinator Greg Bem will discuss the experience, including providing insight into expectations and the reality of making the switch, preparing to migrate, and challenges faced then and now. This session will specifically focus on the technology and information needs within a small Technical College in Western Washington.
10:10 AM - 11:00 AM
EBSCO's SaaS Implementation team has always been customer focused, there to guide librarians through the initial implementation of our SaaS suite of products. They have been working on engaging customers in new ways in order to optimize the librarian experience with whatever transformation the library is going through.
Join Christine Story and Beth Pifalo from the SaaS Implementation team for a look at the evolution of their software implementation projects. You'll be taking an in depth look at the Open Athens onboarding process and the new tools put in place to simplify the setup from project kick off to vendor collection & activation to go live!
10:10 AM - 11:00 AM
Join EBSCO’s product management, security & compliance team for a “lightning round” overview of product and policy areas where EBSCO is investing in data privacy.
Topics to cover:
11:00 AM - 11:30 AM
11:30 AM - 12:20 PM
Libraries have traditionally been able to capture incredibly rich data in their catalogs. Much of this data, however, remains 'locked' in place: while library data has evolved from MARC to many other formats, the catalog is almost invisible outside the traditional Online Public Access Catalog (OPAC) or discovery service. Moreover, the library catalog is siloed – not connected to other catalogs and the vast array of authoritative data that provides near-unlimited enrichment of resources. The result is a lost opportunity to engage with users anywhere on the web, deliver a truly enriched resource exploration, and drive more usage of the library’s catalog.
Libraries are decentralizing catalogs and becoming integral to data exchange on the web. Leveraging BIBFRAME transforms catalog records into enriched, connected resources, making the library catalog visible and portable. Users – be it students, faculty, researchers, or the public – can now engage with the library’s resources on faculty pages, the learning management system, and departmental websites, to name a few. BIBFRAME helps enrich resources with additional data, such as people, places, and genres from authoritative data sources. End users can request any item through 'borrow actions' anywhere on the web.
11:30 AM - 12:20 PM
Metadata matters. Metadata impacts the user experience more than the interface; it defines success or failure for the researcher. I was a cofounder of Serials Solutions and manager of its knowledgebase for the first seven years. When I returned to libraries nine years later, I was appalled at what I saw, and the negative impact that the knowledgebase had on the student experience. Now that my employer has switched from Serials Solutions to EBSCO metadata services, my frustration continues as I feel knowledgebase improvements are lacking priority by EBSCO product leadership.
From my perspective, EBSCO sees new features and new interfaces as more important than metadata management, and by now they’re tired of hearing me complain about this subject. Is it true that only a few of us care about this? OR – does EBSCO need to hear from customers across the board, that metadata matters to all of us, and to all of our patrons?
This session will look at the problems we have identified at Cornell. It will highlight EBSCO’s successes in improving monographic MARC records for all. It will point out what needs to be done next. It will offer specific suggestions for actions, and reflections on how those actions will lead to better student and patron experiences. Attendance, and audience input, will indicate if the only people who care about this issue are in “centrally isolated” upstate New York, or if (as I suspect) we exist at all sizes and types of institutions.
11:30 AM - 12:20 PM
User Experience (UX) research aims to understand users and their needs. Through various research methodologies, UX researchers attempt to study what the end users of a system or product need and want. At EBSCO, UX research is regularly conducted on EBSCO products in order to uncover problems and design opportunities. In order to improve access to this research, one UX researcher used her background in academic libraries and institutional research repositories combined with her deep knowledge of UX to create a central space where UX research can be stored, organized, accessed and shared. The initial stage of this project focused on internal users. In order to understand internal user needs, dozens of user interviews were conducted to define workflows, personas, and user stories around finding and accessing UX research within EBSCO. UX research and design principals were utilized to create a solution that met the various and diverse needs within the organization. Next steps include the creation of external personas and user stories outside EBSCO.
12:20 PM - 1:30 PM
1:30 PM - 2:20 PM
Discover the latest technology for reaching your users from anywhere on the web. Creating linked data allows search providers like Google to display your library resources in multiple ways. Impress your users by appearing in Google's Knowledge Panels, What to Read, and Google Books, taking them directly to your catalog with just one click.
Over the last few years Google has worked on exposing library holdings for e-books, audiobooks, and print books, allowing users to explore the holdings at their local library and discover formats that they may not have previously considered. The impact of this new form of access continues to grow into a global collaboration. BiblioGraph, EBSCO’s linked data service, has connected library catalogs to Google’s Knowledge Panels in the United States, Canada, Australia, and the UK, with other areas coming as more libraries participate. Join us to learn how to strengthen your library's online presence and attract new users to your catalog.
1:30 PM - 2:20 PM
Often, college students don’t make the connection between articles they find in a database and the publications those articles reside in. Furthermore, students (particularly undergrads) don’t know what publications exist for their field of study. In this session, a reference and research librarian at a public university will show how to teach databases focusing on research at the publication level, not necessarily at the article level. The goal is to help the students become familiar with these publications and where/how to find them as students and then be so familiar with them so as to have these publications serve their life-long education needs long into their careers.
1:30 PM - 2:20 PM
In search and discovery, concept maps can be used to showcase and analyze the relationships between terms and assist in solving research questions. There are many types of concept mapping and visualization tools available that can be integrated into library instruction. The Concept Map feature in EDS is one such tool that allows for an interactive approach, increasing student engagement and breaking down many of the barriers of linear, text-based searching. Attendees will learn how visual subject mapping can be integrated into library instruction sessions and how the Concept Map feature works with natural language for a more inclusive experience.
2:45 PM - 3:35 PM
The TERMS framework, developed by Jill Emery, Graham Stone, and Peter McCracken, postulates that e-resource management follows a recurring lifecycle, from evaluation to licensing to acquisitions to activation and access to discovery to management back to analysis and evaluation. This presentation intends to showcase how EBSCO's suite of products represents and enables the TERMS cycle for libraries. Attendees will leave with a better high level understanding of how EBSCO's products from GOBI to FOLIO integrate together and create a cohesive e-resource ecosystem.
2:45 PM - 3:35 PM
The University of Alabama Libraries DDA program began in the spring of 2016 to support a reimagined collection development and library subject liaison model that aimed to bring more efficiency to selection, leaving more time for liaisons to focus on outreach and instruction. Based on an emerging trend toward purchase based on demonstrated need, the plan went through several variations, including criteria for title selection and experimentation with purchase vs. short-term loan and automatic upgrades. The nascent DDA program was analyzed extensively in 2018 with researchers evaluating the overall impact DDA was having on subject specific selection, usage, and cost-per-use analysis, with the researchers concluding that both selection and cost across disciplines aligned with traditional print monograph purchasing while also ensuring that all expenditures were linked to demonstrated need.
Now in its eighth year, the DDA program at The University of Alabama Libraries has been affected by changes to the materials budget, adjustments to the approval profiles, the COVID-19 pandemic, changes in program parameters, and more over time. With about six years of DDA program data in hand, the researchers have performed an in-depth assessment and analysis of demand driven acquisitions at The University of Alabama Libraries to answer the following questions: Has our DDA program continued to result in balanced purchasing across disciplines? Do key measurements, including titles by discipline, cost, and use, align with expectations?
2:45 PM - 3:35 PM
Led by Michael Levine-Clark from the University of Denver, and assisted by John McDonald from EBSCO, learn about how Panorama is able to automatically harvest data around institutional authorship, APCs prices, and Open Access publishing to consolidate data at the institutional level that helps libraries not only evaluate current Transformative Agreements but also to understand their authorship and usage in order to target which publishers to pursue for Transformative Agreements. Part of a planning grant from IMLS.
3:45 PM - 4:35 PM
Representatives from ITHAKA S+R will present their recent publication Leading by Diversifying Collections: A Guide for Academic Library Leadership. It will be followed by a demonstration of the ways in which EBSCO's content, features, and business practices support DEI in libraries and research.
3:45 PM - 4:35 PM
This presentation reports on feedback from librarians at the local and consortium level regarding the EBSCO EDS and new EDS UI. Librarians at Miami University formed a working group to examine the current EDS configuration and new EDS UI configuration. Librarians were also surveyed in the OhioLINK consortium. While the new EDS UI has enhancements which aesthetically librarians and end users find favorable, concern still remains with basic, but essential, functionality with regards to limiters and backend management of limiters. This presentation will report on survey results and librarian quantitative measures. This presentation will further propose ILS-to-EDS mapping strategies for meeting the needs of end users.
3:45 PM - 4:35 PM
The team of EBSCO collection development librarians constantly create and update e-book collections on popular topics to help libraries meet the demand for diverse, digital resources.
Join EBSCO Collection Development team member Gemma Doyle for an in-depth look at available, new, and upcoming EBSCO eBooks collections ranging from large featured collections and subject sets with perpetual ownership to subscription collections that provide a wealth of content that can be renewed each year at an affordable price.
Attendees of this program will learn about:
Schedule subject to change
7:30 AM - 8:30 AM
8:30 AM - 9:30 AM
This session will cover key updates on EBSCO FOLIO. Topics will include big announcements, an introduction to the EBSCO FOLIO Product Management Team, a FOLIO Roadmap update, training information, and account representatives for FOLIO customers.
9:35 AM - 10:25 AM
This session will focus on the new development that enhances FOLIO capabilities for consortia. You will get a sneak peak of how FOLIO will increase efficiencies and empower member libraries of the consortium. Increasing opportunity for collaboration and allowing customization and independence were needed.
9:35 AM - 10:25 AM
In the Summer of 2021, The Web Technologies Department at the University of Alabama Libraries began work on the FOLIO Calendar Module utilizing student developers, completing work in November of 2022. In December of 2022, the completely rewritten calendar module was released as part of the Nolana codebase for FOLIO.
This presentation will attempt to: (1) show the challenges, pitfalls and advantages of working with student developers; (2) detail the process used, as well as created by, UA Libraries WTD department as they progressed towards the final release, and (3) discuss - in part - the current process and work involving the Bursar Export File Function, will be new to FOLIO, and is located in the Export module.
10:25 AM - 11:00 AM
11:00 AM - 12:00 PM
The University of Missouri System Libraries along with The State Historical Society of Missouri joined the FOLIO project in 2021. The University of Missouri system is made up of four campuses across the state. We had previously shared a site under the Sierra/III ILS and wanted to work in a similar fashion as we moved to FOLIO. Librarians from the four campuses, in addition to librarians from the State Historical Society, worked together for over a year to establish and customize new tenant settings. Tenant settings included:
11:00 AM - 12:00 PM
One of my favorite things about FOLIO is the API. To quote EBSCO "As FOLIO is an open system, the APIs...are available to connect with a variety of external systems and services. FOLIO...provides a versatile environment, responding directly to the unique needs of each library. This architecture also allows for easy development and integration of FOLIO services into other solutions..." At Drew University I have built numerous web apps (aka gizmos) in an effort to make life easier for me and my colleagues. The benefits often include boiling down the list of available choices to the few that we are ever likely to actually use: reducing both eye strain and the risk of carpal tunnel syndrome. Using this technique it is also possible to accomplish tasks involving data from other systems (e.g. Banner) and to make the system smart: if it's January we must be changing expiration and due dates for faculty and staff. Not exactly FolioGPT but much more interesting and useful IMHO. This presentation will include flow charts, screenshots, demos, and just enough boring technical details to save you some time and trouble when you get back to your desk. There will be plenty of time for Q&A which will include my favorite question: what do you wish FOLIO could do that would make your work easier? Maybe we could build a gizmo that could help you with that!
12:00 PM - 1:00 PM
1:00 PM - 1:50 PM
FOLIO does not have native functionality for spine label printing, but there are a few options for libraries looking for automated spine label printing. Lafayette College chose to use LIBstick, a light-weight browser-based application that features FOLIO integration and customizable labels. This presentation will discuss our research into the different options, our customization needs, challenges and successes, and future possibilities.
1:00 PM - 1:50 PM
Post go-live in June 2021, Wellesley College library staff realized that our data didn't come over from our legacy system quite the way we anticipated. Throw in an unexpected library renovation announced shortly after go-live, we quickly realized that data clean-up needed to happen quickly in order to best serve the anticipated needs of our collection management team and other working groups in the library. Using Data Import job profiles, APIs, Colab python scripts, and other tools, our team of three have been cleaning our data to better suit our current needs as a small academic institution and to prepare for future FOLIO functionality.
2:00 PM - 2:50 PM
When Linscheid Library migrated to FOLIO from III's Sierra, there was important data for resource and user records that would not transfer. While working with our implementation team, we developed a plan to use statistical codes in inventory records and custom fields in user records to meet our data needs.
2:00 PM - 2:50 PM
FOLIO PM will present several features that will be released in the upcoming Poppy release (late July/early August). Presentations and/or demos may be in the areas of metadata management, resource access, data import, and more. Each FOLIO Product Owner will have 10 minutes to present/demo functionality.
3:00 PM - 3:50 PM
In this session, FOLIO product owners will talk about the collaboration that makes FOLIO successful. Working with the community, clients and other experts is needed for all levels of functionality, but especially when workflows get complicated. Join us for lessons learned, successes, and where to get involved.
3:00 PM - 3:50 PM
Join the Acquisitions Product Owners for a presentation on recently developed features and functions in FOLIO Acquisitions, along with a discussion of further planned enhancements.
4:00 PM - 4:50 PM
With the release of Morning Glory, libraries can now use POL as a match point for Instance, Holding, and Item when cataloging items in OCLC. Cairn University will go through the pain points at integration, how this was set up, and what this change has done for workflow & librarian content-o-meter.
4:00 PM - 4:50 PM
FOLIO PM will present brief overviews of several features that are planned for upcoming releases. FOLIO Product Owner will briefly present an upcoming feature followed by Q&A to gather feedback on the feature to incorporate in development. Features to be presented will be determined closer to conference.
Schedule subject to change
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