EBSCO User Group is designed for academic library professionals who use, manage, evaluate or support EBSCO products and services. Past attendees have included library directors, deans, systems/IT librarians, e-resources librarians, subject/reference librarians, collection development teams, discovery and metadata specialists, public services librarians, instructional librarians, consortium leaders and many more.
The conference features a variety of learning opportunities, including customer-led presentations, product updates, panel discussions, networking breaks and interactive discussions. Topics cover EBSCO products and services, library workflows, emerging technologies and trends affecting academic libraries.
Yes. Attendees have opportunities throughout the conference to connect directly with EBSCO product managers, support specialists, sales representatives and other EBSCO team members. Plus, a dedicated team of Help Desk specialists are available to help you troubleshoot, answer questions, and consult on workflows through one-on-one support.
While most attendees are current EBSCO customers, prospective customers and those interested in learning more about EBSCO products and services are welcome to attend.
No, there is no virtual attendance option. The EBSCO User Group is designed to be an in-person event centered around face-to-face learning and connections.
Please visit the Register page for information on ticket types and cost.
Yes! There is no limit on attendance from an institution; in fact, it can be helpful to split up and take a jigsaw approach across the agenda. However, all attendees must still be registered individually.
Registered guests may cancel their registration by contacting us at EBSCOUserGroup@ebsco.com.
A full refund will be issued if cancelled by May 10, 2027
A partial (50%) refund will be issued if cancelled between May 11-24, 2027.
Yes, everyone needs to register — even presenters. Note that everyone who submits a session proposal is offered a special discount off of registration!
Travel
Yes, the conference takes place at the Sheraton Grand at Wild Horse Pass – a combination conference center and hotel with a room block reserved for attendees. Click to access the room block.
We strongly recommend staying at the Sheraton Grand at Wild Horse Pass given its distance from Phoenix center and other hotels, as well as the competitive rate we were able to secure this year. Attendees are responsible for their own transportation if they choose to stay at alternate accommodations.
We recommend flying via Phoenix Sky Harbor (PHX), which is just 15 miles from the Sheraton Grand at Wild Horse Pass.
Attendees are responsible for their own transportation to and from the conference hotel. Rideshare services, taxis and rental cars are readily available from Phoenix Sky Harbor International Airport.
We have activities and sessions planned starting with our soft registration event at 6pm on Monday, May 24 through our closing session that concludes by 4pm on Thursday, May 27. Our Workshop Day will be held on Friday, May 28 and will conclude by noon.
Business/smart casual attire is appropriate for conference sessions. The meeting rooms can be cool, so you may wish to bring a light sweater or jacket. Our evening events are more casual, so feel free to dress down!
Yes. The registration fee includes breakfast, lunch and snacks on all conference days, plus dinner, beverages and entertainment at our Tuesday evening reception. Guest tickets are available for the reception. Light refreshments will also be served at our soft registration even on Monday, May 24.
